FAQs
ABOUT MY ORDERS
Q: Which size is suitable for me?
A: There is a Size Table on the Product Description page. Please measure the size of your bedding set, then select the ideal size. If you are not certain about it, please contact our Customer Service.
Q: What are my payment options to place an online order?
A: The following payment options are accepted:
- Visa
- MasterCard
- American Express
- Discover
Please be aware that we are not able to accept the following payment options:
- Checks
- Google Checkout
- Money Orders
Q: When will I be charged for my order?
A: As orders are placed, charges will post to your credit or debit card account.
SHIPPING & DELIVERY
Q: What is your processing time?
A: Since our products are made-to-order, it takes 7 – 9 business days for processing.
Q: When will my order be shipped?
A: Totally we need to arrange your package within 1-3 days after processing time, no more than 5 days. If it is an urgent order, please make remarks when you place order, or contact our Customer Service so that we can accommodate your needs.
RETURN/ EXCHANGE
Q: I am not satisfied with the item.
A: Refund or Return as you wish!
If you are not satisfied with our products, please feel free to contact our Customer Service. We can discuss to fix the problem and give you a satisfied answer.
Q: What is the Return period?
A: Purchase can be returned within 15 days from the delivery date, and Refund will be issued as soon as the returned package confirmed.
Please consult the Customer Service about the information we need before sending back the package and ship the package to the designated address provided by the after-sales staff. Customers have to cover the shipping fee for the package return. To help us, the customer should provide all relevant tracking information.
Q: What do I need to provide to get refunds?
A: For all the refunds the following information is needed:
- The order No.
- Item Code.
- Registered email address.
- Package list.
